Salesforce Consultant, Managed Services

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Requirements:

• 2+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• Project Management experience a plus
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
• Understanding of Customer Service and and Project Management with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform

Responsibilities:

• Architect and build best-in-class implementations of Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice
• Configure Salesforce solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Work with the Delivery Manager and Project Manager to define responsibilities and outline project status to the customer
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required.
• Work with our clients to define requirements, propose & deliver solutions.