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Engagement Manager

Posted 3 days agoViewed

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💎 Seniority level: Manager, 5–8+ years

📍 Location: United States, PST

💸 Salary: 120000.0 - 160000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Neo4j👥 501-1000💰 $66,000,000 Series F over 3 years agoDatabaseBusiness Information SystemsMachine LearningAnalyticsData Visualization

🗣️ Languages: English

⏳ Experience: 5–8+ years

🪄 Skills: LeadershipProject ManagementSQLAgileData AnalysisProject CoordinationJiraCross-functional Team LeadershipFinancial ManagementResource PlanningCommunication SkillsProblem SolvingCustomer serviceMentoringRelationship buildingTeamworkRisk ManagementStakeholder managementCustomer SuccessBudget management

Requirements:
  • 5–8+ years experience managing mid-to-large or complex engagements autonomously
  • Bachelor's degree in engineering, computer science, or related field preferred
  • PMP, Agile, or relevant certifications strongly preferred
  • Familiarity with Professional Services Automation tools (PSA), ideally Certinia
  • Demonstrated ability to manage and cultivate consulting teams and customer relationships
  • Strong track record of effective communication and collaboration skills when partnering with cross-functional teams (sales, customer success, support, legal, and HR)
  • Excellent analytical, problem-solving, and presentation abilities
Responsibilities:
  • Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners.
  • Take a proactive approach to identifying and addressing project challenges
  • Lead customers through planning and execution of professional services projects
  • Cultivate a supportive environment that encourages teamwork and knowledge sharing, reflecting our open and inclusive culture
  • Mentor Associate Project Managers and model solutions-oriented leadership
  • Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts
  • Ensure timely delivery within scope and budget for numerous concurrent projects
  • Monitor key performance indicators for schedule adherence, margins, and customer satisfaction
  • Ability to anticipate and address project complexities including environment constraints and integration challenges
  • Facilitate project close procedures with lessons learned and process improvements
  • Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers
  • Collaborate with Professional Services management to identify skill requirements and source appropriate talent
  • Maintain and update corporate professional services automation (PSA) tool, Certinia, for effective resource allocation
  • Analyze project financial information and manage margins by setting work plans and assisting consultants in the delivery of professional services work
  • Ensure adherence to financial close procedures and governance guidelines
  • Ability to identify and communicate opportunities for further customer success
  • Deliver weekly status reports and dashboards on project health to stakeholders
  • Establish strong relationships with matrix project teams and cross-functional departments
  • Encourage a quality-focused culture and develop contingency plans using established risk analysis methods
  • Identify and mitigate potential risks throughout the project lifecycle
  • Engage regularly with mid-to-senior-level customer stakeholders to gather solution direction and feedback, demonstrating our focus on user success
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