Sr. Technical Engagement Manager

View full description

Requirements:

• 7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, composable commerce implementations, or similar complex technical projects.
• Deep understanding of modern web architectures, including headless CMS, composable commerce, and frontend frameworks.
• Proven track record of leading both pre-sales technical pursuits and post-sales delivery engagements, ensuring customer success and satisfaction.
• Experience managing cross-functional teams and stakeholders, balancing competing priorities to deliver results.
• Strong communication skills, capable of translating technical concepts into business value for customers and internal teams.
• Experience working with cloud platforms, DevOps practices, and CI/CD pipelines.

Responsibilities:

• Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints.
• Work backwards from customer business and technical outcomes to define success criteria and delivery plans.
• Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution.
• Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery.
• Serve as the primary technical point of contact for customers, fostering strong relationships and ensuring satisfaction.