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Customer Service Representative
Posted 4 days agoViewed
💎 Seniority level: Junior, 2-5 years
💸 Salary: 55000.0 - 65000.0 USD per year
🔍 Industry: Food and Beverage
🏢 Company: Emigrant Bank👥 1001-5000Financial ServicesBankingVenture CapitalInsurance
🗣️ Languages: English
⏳ Experience: 2-5 years
Requirements:
- Bachelor’s degree or equivalent from four-year college or university and 2 years relevant inventory/production accounting experience (Accounting Degree preferred with expertise in production and materials movement); or high school diploma and 5 years of relevant inventory/production accounting experience.
- Experience working in food and beverage industry is preferred.
- Experience working with Microsoft Dynamics Business Central is preferred.
- Working knowledge of MS OFFICE (Outlook, Word, Excel).
- Possess basic personal computer skills.
- Exhibit strong numerical ability.
- Execute tasks with accuracy and attention to detail.
- Perform responsibilities with honesty and integrity.
- Maintain a professional level of stress tolerance.
- Possess ability to adapt to changing environment.
- Able to hear, understand and respond appropriately to others in person or with other communication devices.
- Able to read and observe surroundings.
- Able to physically perform duties at the speed, mobility, and force necessary.
- Able to manage emotional and mental state while performing various job duties.
- Able to verbally communicate in English, thoughts, and questions at a reasonable level of articulation.
Responsibilities:
- Process customer orders in ERP and confirms they adhere to order requirements including order minimums, pricing, discounts, lead-time, delivery method, and fees.
- Communicate with customers about any order issues, delays, or updates using the customer’s preferred communication method.
- Work with accounting on late payments, credit limits, and customer holds.
- Request and compare quotes from LTL and FTL carriers for delivery to customers, assign each load to lowest cost service with acceptable service levels.
- Release orders to carriers and communicate handling and delivery requirements.
- Prepare and send EDI transactions to select customers; keep track of customer EDI needs and process transactions promptly.
- Send orders to warehouses for picking in advance of shipment date; communicate any special order requirements to warehouses.
- Work with customers’ portals as needed to request shipments, send ASNs, or manage inventory.
- Review inventory availability daily and alert Customer Service Manager of any shortages.
- Process all shipments daily; check orders against BOLs and process the shipment and invoice in the ERP.
- Work with carrier claims departments to recoup any losses from damaged or lost shipments.
- Enact process improvement by evaluating current processes and procedures to identify more efficient and accurate task handling practices.
- Develop constructive and cooperative working relationships within cross-functional teams.
- Target to achieve 100% error free data entry.
- Respond to incoming calls, e-mails, mail and in-person requests.
- Comply with company policies, practices, and procedures.
- Attend meetings and prepare follow-up as needed.
- Set goals, prioritize, and execute duties of the position.
- Manage documents, files, and electronic information in an organized, efficient and secure manner.
- Interact with customers in a professional and pleasant manner.
- Represent company as a professional in appearance and manner.
- Communicate written and oral communication at the highest level of professionalism and integrity.
- Perform quality and quantity duties as expected for position.
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