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Customer Service Representative (Plumbing/HVAC Experience Required)
Posted 12 days agoViewed
💎 Seniority level: Senior, 5+ years
💸 Salary: 850.0 - 1300.0 USD per month
🔍 Industry: Home Services
🏢 Company: Offshore Launch
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years experience in the home services industry, preferrably plumbing.
- Familiarity with Service Titan or similar dispatching & scheduling software.
- Strong verbal and written communication skills in English.
- Ability to multi-task and manage high call volumes while maintaining professionalism.
- Availability during designated work hours, including weekends.
- Comfortable working with VoIP systems (AT&T Office@Hand/RingCentral) and lead tracking software.
- Detail-oriented with strong problem-solving skills to assist customers effectively.
- Knowledge of plumbing services is a plus, but willingness to learn is essential.
Responsibilities:
- Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
- Handle overflow and after-hours customer inquiries (Wed-Fri 2 PM - 10 PM, Sat-Sun 2 PM - 10 PM).
- Use AT&T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members.
- Utilize Scorpion and Chirp dashboards to track and manage leads.
- Follow company scripts and prompts to ensure a smooth customer booking process.
- Communicate with technicians and office managers to provide job details and updates.
- Ask relevant plumbing-related questions to gather necessary information for service calls.
- Maintain detailed and accurate customer records in the CRM system.
- Complete other admin tasks as needed.
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