Offshore Launch

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🔥 Customer Service Representative (Plumbing/HVAC Experience Required)

Posted 12 days ago

🧭 Full-Time

💸 850.0 - 1300.0 USD per month

🔍 Home Services

🔧 Requirements

5+ years experience in the home services industry, preferrably plumbing.
Familiarity with Service Titan or similar dispatching & scheduling software.
Strong verbal and written communication skills in English.
Ability to multi-task and manage high call volumes while maintaining professionalism.
Availability during designated work hours, including weekends.
Comfortable working with VoIP systems (AT&T Office@Hand/RingCentral) and lead tracking software.
Detail-oriented with strong problem-solving skills to assist customers effectively.
Knowledge of plumbing services is a plus, but willingness to learn is essential.

💡 Responsibilities

Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
Handle overflow and after-hours customer inquiries (Wed-Fri 2 PM - 10 PM, Sat-Sun 2 PM - 10 PM).
Use AT&T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members.
Utilize Scorpion and Chirp dashboards to track and manage leads.
Follow company scripts and prompts to ensure a smooth customer booking process.
Communicate with technicians and office managers to provide job details and updates.
Ask relevant plumbing-related questions to gather necessary information for service calls.
Maintain detailed and accurate customer records in the CRM system.
Complete other admin tasks as needed.

Posted 12 days ago

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🔥 Property Manager Assistant and Marketing Admin

Posted 18 days ago

🧭 Full-Time

💸 800.0 - 1100.0 USD per month

🔍 Rentals & Hospitality

🔧 Requirements

2+ years experience in property management, hospitality, or administrative support.
Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
Ability to manage multiple properties and efficiently track guest requirements.
Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
Tech-savvy and quick to learn new software tools for property management operations.
Ability to work remotely and independently while maintaining high service standards.

💡 Responsibilities

Answer incoming phone calls.
Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
Email and track completion of required forms for select properties before guest arrival.
Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
Maintain records of property details, including amenities, guest requirements, and any updates to property features.
Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
Marketing admin tasks include posting to social media and updating the website as needed.

Posted 18 days ago

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🔥 Operations Admin

Posted 18 days ago

📍 United States, Canada

🧭 Full-Time

💸 11700.0 - 18300.0 USD per year

🔍 Rentals & Hospitality

🔧 Requirements

2+ years experience in property management, hospitality, or administrative support.
Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
Ability to manage multiple properties and efficiently track guest requirements.
Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
Tech-savvy and quick to learn new software tools for property management operations.
Ability to work remotely and independently while maintaining high service standards.

💡 Responsibilities

Answer incoming phone calls.
Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
Email and track completion of required forms for select properties before guest arrival.
Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
Maintain records of property details, including amenities, guest requirements, and any updates to property features.
Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
Marketing admin tasks include posting to social media and updating the website as needed.

Customer service

Posted 18 days ago

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🔥 Senior IT Systems Engineer (MSP)

Posted 22 days ago

🧭 Full-Time

💸 1600.0 - 1800.0 USD per month

🔍 Managed Service Provider

🔧 Requirements

Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable).
Extensive experience with remote support tools and technologies.
Proficient in managing and troubleshooting Windows operating systems and servers.
Strong knowledge of Office 365 and Google Workspace administration.
Extensive experience with SonicWall firewalls, and Arcserve Shadow Protect.
Strong expertise in Active Directory and Azure/Entrada management and migration.
Strong familiarity with PowerShell scripting and batch file scripting.
Strong familiarity with DATTO RMM
Strong understanding of PSA or ticketing systems.
Confident problem solver and experienced solutions architect.
Experience with Druva (bonus).
Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable).
Ability to work independently and solve complex technical issues with minimal supervision.

💡 Responsibilities

Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
Act quickly to fix issues before they become bigger problems.
Provide T2/ T3-level support.
Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
Proactively address system warnings and alerts to prevent issues before they affect users.
Administer and troubleshoot Office 365 and Google Workspace environments.
Take care of server backups using Shadow Protect by Arcserve.
Set up and troubleshoot SonicWall firewalls.
Use PowerShell and batch file scripting to automate tasks.
Keep track of and resolve issues using the Autotask ticketing system

Posted 22 days ago

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