Operations Admin

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Requirements:

• 2+ years experience in property management, hospitality, or administrative support.
• Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
• Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
• Ability to manage multiple properties and efficiently track guest requirements.
• Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
• Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
• Tech-savvy and quick to learn new software tools for property management operations.
• Ability to work remotely and independently while maintaining high service standards.

Responsibilities:

• Answer incoming phone calls.
• Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
• Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
• Email and track completion of required forms for select properties before guest arrival.
• Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
• Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
• Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
• Maintain records of property details, including amenities, guest requirements, and any updates to property features.
• Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
• Marketing admin tasks include posting to social media and updating the website as needed.