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Senior IT Systems Engineer (MSP)
Posted 23 days agoViewed
💎 Seniority level: Senior, 5 years
💸 Salary: 1600.0 - 1800.0 USD per month
🔍 Industry: Managed Service Provider
🏢 Company: Offshore Launch
🗣️ Languages: English
⏳ Experience: 5 years
Requirements:
- Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable).
- Extensive experience with remote support tools and technologies.
- Proficient in managing and troubleshooting Windows operating systems and servers.
- Strong knowledge of Office 365 and Google Workspace administration.
- Extensive experience with SonicWall firewalls, and Arcserve Shadow Protect.
- Strong expertise in Active Directory and Azure/Entrada management and migration.
- Strong familiarity with PowerShell scripting and batch file scripting.
- Strong familiarity with DATTO RMM
- Strong understanding of PSA or ticketing systems.
- Confident problem solver and experienced solutions architect.
- Experience with Druva (bonus).
- Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable).
- Ability to work independently and solve complex technical issues with minimal supervision.
Responsibilities:
- Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
- Act quickly to fix issues before they become bigger problems.
- Provide T2/ T3-level support.
- Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
- Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
- Proactively address system warnings and alerts to prevent issues before they affect users.
- Administer and troubleshoot Office 365 and Google Workspace environments.
- Take care of server backups using Shadow Protect by Arcserve.
- Set up and troubleshoot SonicWall firewalls.
- Use PowerShell and batch file scripting to automate tasks.
- Keep track of and resolve issues using the Autotask ticketing system
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