Why is remote work so nice? Let's try to see!
Apply
Billing and Reimbursement Customer Service Representative
Posted 2 days agoViewed
💎 Seniority level: Junior, 2+ years
🔍 Industry: Mental Health
🏢 Company: Clarity Clinic👥 101-250Health Care
⏳ Experience: 2+ years
Requirements:
- BS/BA degree preferred or two years of medical billing and customer service experience is preferred.
- Heavy focus on high volume phone calls and emails.
- Bilingual is a plus!
Responsibilities:
- Ensure that patients are treated with the highest level of confidentiality and professionalism.
- Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support.
- Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed.
- Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner.
- Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries.
- Responsible for Self-Pay AR and management of accounts with credit cards on file.
- Collects patient payments and assists in posting payments as it relates to our collection processes.
- Responsible for reviewing, identifying, and sending qualified accounts to collections.
- Identify patient and insurance credits/refunds.
- Create and manage patient payment plans.
- Manage and run weekly statement files.
- Responsible for return mail.
- Handle mailing secondary claims to insurance companies, attaching copies of primary EOB.
- Handle mailing collection letters to both insurance and patient as instructed by collection staff.
- Work various tasks assigned as needed.
- Maintain the strictest confidentiality according to the guidelines of company policies.
- Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
- Attend meetings as required.
- Participate in development and training activities as required by management.
- Adapt to change in positive and professional manner.
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 7 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 7 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.