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Customer Care Representative

Posted about 1 month agoViewed

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💎 Seniority level: Junior, 1-2 Years

📍 Location: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Texas, Utah, and Wyoming, MST

🔍 Industry: Customer Service

🏢 Company: Golden Customer Care👥 251-500Customer ServiceCall CenterTelecommunications

⏳ Experience: 1-2 Years

🪄 Skills: Communication SkillsCustomer serviceMicrosoft OfficeExcellent communication skillsData entryComputer skillsCRM

Requirements:
  • High school diploma or GED
  • 1-2 Years in a customer service role
  • 1 year customer service in a contact center setting (preferred)
  • Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)
  • Working knowledge of call center systems and/or workflows
Responsibilities:
  • Use multiple systems simultaneously to resolve customer inquiries efficiently
  • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily
  • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction
  • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable
  • Correct/update customer information accurately as needed to ensure current and reliable records
  • Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records
  • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business
  • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience
  • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction
  • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction
  • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction
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