Customer Experience Specialist- Remote
B
Bump BoxesCustomer Service
United StatesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Communication SkillsCustomer serviceRelationship buildingAccount ManagementData entry
Requirements
- Customer service experience (phone experience preferred)
- Strong communication skills (verbal and written)
- Excellent decision-making abilities
- Must be able to relate well to customers and co-workers in an atmosphere of mutual respect
- Able to respond appropriately to direction and constructive criticism from a supervisor
- Regular attendance and punctuality
Responsibilities
- Answering inbound customer calls, chat help, outbound customer follow up
- Entering orders, answering emails, data entry, filing duties
- Providing exceptional customer care in an expedient manner
- Answering incoming calls, text, emails and chats across multiple platforms
- Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
- Be willing to help team members complete various tasks
- Maintaining strict confidentiality of customer information
- Fully utilize the systems, tools, training, and resources provided
- Assist other departments with varies tasks as needed
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