Customer Experience Specialist- Remote

Customer service experience (phone experience preferred) Strong communication skills (verbal and written) Excellent decision-making abilities Must be able to relate well to customers and co-workers in an atmosphere of mutual respect Able to respond appropriately to direction and constructive criticism from a supervisor Regular attendance and punctuality

Answering inbound customer calls, chat help, outbound customer follow up Entering orders, answering emails, data entry, filing duties Providing exceptional customer care in an expedient manner Answering incoming calls, text, emails and chats across multiple platforms Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities Be willing to help team members complete various tasks Maintaining strict confidentiality of customer information Fully utilize the systems, tools, training, and resources provided Assist other departments with varies tasks as needed