Customer Experience Specialist

1+ year experience in Customer facing role Strong written communication skills and attention to detail Tech-savvy and quick to learn new platforms and tools Highly organized with strong time management in a queue-based environment Able to work independently and as part of a remote team Passion for sustainability, circular economy, and Archive’s mission

Respond to a high volume of customer inquiries via email and chat with Empathy and accuracy Resolve support issues such as order questions, returns, account problems, listing errors Maintain or exceed performance targets Flag Ticket trends to CX leadership Contribute feedback on pain points and process improvements Stay current on all product, policy, and workflow updates via team meetings and documentation