Customer Experience Associate (Remote)

1-3 years of experience as an inside sales representative, call center customer service representative, or health coach Effective communication: Empathetic and active listener Experience working in CRMs and Customer Services tools (Insightly CRM and HubSpot) Organization & Attention to Detail Critical Thinker

Actively conduct outreach via phone, text, and email daily Successfully complete >100 outbound calls a day Enroll 25% or more of all connected leads Ensure 25% or more of connected members take a class within 1 week of an engagement outreach Maintain 92% or higher customer satisfaction score