Customer Experience Associate (Remote)

1-3 years experience as an inside sales representative, call center customer service representative, or health coach Effective communication: Empathetic and active listener, ability to communicate value proposition Experience with CRMs and Customer Services tools (Insightly CRM, HubSpot) Ability to prioritize and handle high volume of work while maintaining quality Critical thinker with ability to absorb new information and apply past experiences

Conduct outreach via phone, text, and email daily Complete >100 outbound calls a day Enroll 25% or more of all connected leads Ensure 25% or more of connected members take a class within 1 week Maintain 92% or higher customer satisfaction score