Customer Solutions Engineer
New
L
LobDirect Mail
AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, WAFull-TimeMiddle
Salary115000 - 135000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- RESTful APIsCRM
Requirements
- 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role
- Technical proficiency on APIs and third-party integrations
- Working knowledge of software platforms including CRM, CDP or marketing automation tools
- Excellent communication and presentation skills with the ability to present to a variety of external audiences
- Flexibility to work on multiple projects and simultaneously support the Account Management team
- Deep experience with technical project management and managing implementation timelines
- Logistics or Direct Mail experience is a significant plus
Responsibilities
- Partner with the Director of Solutions Engineering to define key success metrics for your role
- Shadow Solutions Engineers on implementation kick-offs and technical advisory sessions to learn best practices and deployment strategies
- Learn Lob’s implementation process, documentation standards, and common customer integration architectures
- Complete a mock implementation kickoff and solution design review
- Regularly meet with Account Managers to define a relationship that ensures seamless communication and coordination on all customer implementation projects and technical expansions
- Lead technical implementations with minimal oversight, consulting with customers to document and validate technical requirements
- Successfully manage and execute multiple complex customer implementation projects to go-live
- Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features, and platform enhancements
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