Customer Solutions Engineer
New
AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WAFull-TimeMiddle
Salary115000 - 135000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- RESTful APIsCRM
Requirements
- 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role
- Technical proficiency on APIs and third-party integrations
- Working knowledge of software platforms including CRM, CDP or marketing automation tools
- Excellent communication and presentation skills with the ability to present to a variety of external audiences
- Flexibility for approximately 20-25% travel
- Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs
- Flexibility to work on multiple projects and simultaneously support the Account Management team
- Deep experience with technical project management and managing implementation timelines
- Logistics or Direct Mail experience is a significant plus
Responsibilities
- Serve as the technical counterpart to Account Management teams
- Onboard and implement solutions for customers
- Build trusted partnerships with Account Managers
- Accelerate time-to-value and ensure successful deployment, adoption, retention, and growth
- Define key success metrics for the role and measure against them
- Lead technical implementations on your own with minimal oversight
- Consult with customers to document and validate their technical requirements
- Translate technical requirements into a successful implementation plan
- Manage and execute multiple complex customer implementation projects to go-live
- Become a Lob and direct mail expert to speak to trends, features, and platform enhancements
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