Business Analyst Customer Engagement & Power Platform
New
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–7+ years of experience
- Required Skills
- AgileSCRUMCustomer serviceAzure DevOps
Requirements
- 3–7+ years of experience as a Business Analyst in consulting, software delivery, or enterprise technology environments
- Hands-on experience with Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service)
- Hands-on experience with Power Platform (Power Apps, Power Automate, Dataverse)
- Strong expertise in requirements gathering, user story development, and backlog management
- Experience using tools such as Azure DevOps or similar for backlog management
- Proven ability to produce clear, structured, and actionable documentation for technical delivery teams
- Familiarity with Agile/Scrum delivery methodologies
- Experience supporting end-to-end project lifecycles
- Strong analytical, problem-solving, and organizational skills
- Excellent communication skills, both written and verbal
- Ability to work independently while also contributing effectively in cross-functional teams
- Preferred: experience in consulting environments
- Preferred: exposure to AI/Copilot features
- Preferred: participation in discovery or A&D phases
Responsibilities
- Lead requirements gathering sessions with clients and internal stakeholders to understand business needs and objectives
- Translate business requirements into structured artifacts such as user stories, use cases, acceptance criteria, and process flows
- Support Analysis & Design phases by producing build-ready backlogs aligned with approved scope and solution architecture
- Collaborate with functional consultants and solution architects to validate feasibility and ensure alignment between requirements and design
- Own and maintain the functional backlog, ensuring clarity, traceability, and readiness for development
- Perform functional testing and validation to confirm delivered solutions meet documented requirements and acceptance criteria
- Support UAT preparation, issue triage, and change order or new scope definition with accurate documentation and estimation
- Act as a liaison between business stakeholders and technical delivery teams to ensure alignment throughout the project lifecycle
View Full Description & ApplyYou'll be redirected to the employer's site
