Customer Care Specialist
New
USA, Canada, Mexico, UK, Germany, and JapanFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- CRM
Requirements
- Fluent English speaker with excellent written communication skills
- Prior experience in email/chat-based customer support
- Experience in e-commerce or online retail is a strong advantage
- Empathetic, solution-oriented, and attentive to detail
- Confident using CRM tools, chat platforms, and social media channels for customer engagement
- Comfortable with proactive outreach and community interaction
- Tech-savvy and quick to learn new systems and tools
- Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting
- A friendly, calm demeanor and a genuine desire to help others
Responsibilities
- Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner
- Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support
- Handle customer questions related to orders, shipping, product issues, warranties, and returns
- Manage marketplace reviews: apply strategies to maximize positive reviews and minimize negative ones
- Manage brand reputation: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand
- Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication
- Accurately document all customer interactions in the CRM system
- Work cross-functionally with internal teams to resolve customer concerns efficiently
- Maintain a consistent tone of kindness, calmness, and professionalism in all written communication
- Contribute ideas to improve the overall customer experience and engagement strategy
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