Care Navigator
New
P
PreemptiveAI, Inc.Healthcare Technology
United States, ETContractMiddle
Salary27 - 35 USD per hour
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Job Details
- Required Skills
- CRM
Requirements
- Bachelor’s degree (or equivalent practical experience)
- Strong empathy and people skills, with the ability to build trust quickly with Medicare-age adults and support them through stressful or confusing situations
- Excellent communication across phone, text, and email, including clear step-by-step guidance and respectful persistence with follow-ups
- Comfortable identifying real-world barriers that affect health (transportation, food access, housing stability, utilities, caregiving support, benefits) and helping members access appropriate resources
- Tech savvy and fast-learning across tools like CRM, calendars, dashboards, and spreadsheets
- Highly organized with strong execution: clean documentation, reliable task tracking, closed-loop follow-through, and tight handoffs across teams
- Good judgment and professionalism: knows when to escalate concerns to the RN/clinical team, protects privacy, and communicates accurately under time pressure
- Growth mindset
Responsibilities
- Build trusted relationships with members through structured check-ins that clarify goals, priorities, and what’s getting in the way, then turn that into a simple, practical next-step plan.
- Help members navigate what to do next in their care by coordinating appointments, referrals, follow-ups, and services.
- Identify real-world barriers that impact health (transportation, food access, housing stability, utilities, caregiving support, benefits) and connect members to appropriate resources.
- Support members after key moments like clinician visits, ER visits, or hospital discharge by reinforcing instructions, confirming medications and equipment, scheduling timely follow-ups, and escalating clinical concerns.
- Maintain high-quality documentation in the clinical platform: action plans, outreach attempts, referrals, and follow-ups, with strong accuracy and follow-through.
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