Customer Care Advocate - Healthcare
United StatesFull-TimeMiddle
Salary20 - 25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2–3+ years
- Required Skills
- SalesforceMicrosoft OfficeCRM
Requirements
- High school diploma or equivalent
- 2–3+ years of experience in high-volume customer service or contact center environments
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Outlook required; Word, Excel, and PowerPoint preferred)
- Strong system navigation skills
- 40+ WPM typing speed
- Experience handling sensitive information
- Experience working in fast-paced, metrics-driven environments with strong attention to quality and compliance
- Ability to remain calm under pressure
- Demonstrate emotional intelligence
- Resolve issues independently when procedures are not defined
- Preferred experience in healthcare, medical devices, insurance verification, reimbursement, or patient support services
- Familiarity with CRM platforms, especially Salesforce
Responsibilities
- Provide empathetic, high-quality support to patients and providers throughout the service and device usage journey, ensuring timely and accurate resolution of inquiries.
- Verify insurance coverage, investigate benefits, estimate out-of-pocket costs, and explain patient payment options in a clear and supportive manner.
- Manage inbound and outbound communications, including calls, emails, and ticketing systems, ensuring all requests are documented and resolved appropriately.
- Maintain accurate patient and insurance records within CRM systems such as Salesforce while ensuring compliance with HIPAA and regulatory standards.
- Troubleshoot enrollment, product, and service-related issues, escalating when necessary and ensuring proper follow-through.
- Collaborate with internal teams and participate in cross-training, meetings, and continuous improvement efforts to enhance service quality and efficiency.
View Full Description & ApplyYou'll be redirected to the employer's site
