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Technical Program Manager

Posted 10 days agoViewed

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💎 Seniority level: Manager, 6 years

📍 Location: United States

🔍 Industry: Fintech

🏢 Company: Akoya

🗣️ Languages: English

⏳ Experience: 6 years

🪄 Skills: Project ManagementAgileProject CoordinationJiraCross-functional Team LeadershipAPI testingMicrosoft ExcelAgile methodologiesRESTful APIsMicrosoft Office SuiteClient relationship managementStakeholder managementCustomer SuccessConfluenceSaaS

Requirements:
  • Managing Cloud-based Software as a Services (SaaS) client implementations using Agile frameworks and tools —Jira, GitHub, Basecamp.
  • Articulating client implementation project objectives and requirements into specific business outcomes with timelines through statements of work and project plans developed using Microsoft Office tools – Sharepoint, Teams, Excel, PowerPoint, and Word.
  • Client Engagement Management -- representing financial institutions and financial technology companies and integrating them into data access network.
  • Cloud-based software development projects – managing software projects from start to finish, including creating project plans, tracking progress, managing risks, and addressing issues that arise during project execution using Atlassian Suite, Confluence, and Jira.
Responsibilities:
  • Onboards new data providers onto the firm’s data access network.
  • Establishes and enhances best practices for client success teams in a financial technology environment.
  • Works with financial institutions on the discovery process to analyze their current state and enhance the size of the engagement.
  • Builds and improves customer workflows to create efficiencies and improve the experience.
  • Documents findings of studies and prepares recommendations for the implementation of new systems, procedures, or organizational changes.
  • Analyzes data gathered and develops solutions or alternative methods of proceeding.
  • Confers with personnel concerned to ensure the successful functioning of newly implemented systems or procedures.
  • Plans studies of work problems and procedures -- organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
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