Network Management and Maintenance Escalated support and troubleshooting Network Diagrams and other documentation Support the company journey of moving to modern cloud operations Stay current on applicable industry trends and integrated technologies Conduct necessary analysis, design, and prepare technical documentation and runbooks for new toolsets and processes Cultivate strong working relationships with scrum teams, engineers, architects, vendors, contractors, and leadership Leverage, support, and advocate the use of configuration management tools for infrastructure in a hybrid cloud model Align system capabilities to overall solution and business strategy IT Service Management fulfiller including incident, problem, and change