Customer Care Manager - Remote

Posted 8 days agoViewed

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💎 Seniority level: Manager, 5-7 years

📍 Location: United States, Canada

🔍 Industry: Customer Service

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: LeadershipData AnalysisCustomer serviceCoachingReportingQuality AssuranceTeam management

Requirements:

5-7 years of Call Center Management experience
Proven track record in leading successful Call Centers
Excellent verbal and written communication skills

Responsibilities:

Oversee Central Support team members
Accountable for departmental KPI’s
Conduct performance reviews and coaching
Manage Quality Assurance program