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Customer Support Representative
Posted 28 days agoInactiveViewed
💎 Seniority level: Entry, 2 years
🔍 Industry: SaaS
🏢 Company: Altruistiq👥 51-100💰 $18,080,916 Seed over 2 years agoCleanTechSustainabilityGreenTechSoftware
⏳ Experience: 2 years
Requirements:
- 2 years experience in technical support or sustainability field
- Experience communicating technical issues to a non-technical audience
- Experience managing customer expectations effectively
- Ability to manage multiple concurrent tasks
- Demonstrated success in improving and optimizing processes
- Strong written communication skills for documentation
- Keen eye for detail
Responsibilities:
- Investigate and troubleshoot platform issues before escalating to Data Engineers and Developers
- Support internal teams with technical product queries and process requirements
- Build comprehensive product knowledge to serve as a technical knowledge hub
- Respond to technical queries through the Altruistiq app
- Ensure customers maximize platform value and advance their sustainability goals
- Create and maintain technical documentation in the Help Centre
- Deliver clear, accessible guidance for users of all technical abilities
- Identify and implement process improvements and automation opportunities
- Contribute to the development of scalable support systems
- Own the development of technical support content within the Help Centre
- Collaborate with Product teams to enhance platform usability
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