Customer Support Representative

Posted 2 days agoViewed

📍 Location: All, PH

💸 Salary: 800.0 - 1200.0 USD per month

🏢 Company: OpsArmy👥 51-100 Personal Development Human Resources Bookkeeping and Payroll Recruiting Professional Services

🪄 Skills: REST APICommunication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationDocumentationTeamworkEmpathyTroubleshootingActive listeningProcess improvementTechnical supportCustomer support

Requirements:

Customer-first mindset – Ability to handle stressed or frustrated customers with care
Strong communication & problem-solving skills
Responsive & proactive approach – You don’t need all the answers but can take action quickly
Interest or experience in cybersecurity or B2B software (preferred)
Familiarity with Zendesk & Asana (preferred)

Responsibilities:

Provide timely and professional support via chat, phone, and Google Meet
Assist customers with troubleshooting, coaching, and issue resolution
Handle customer concerns with empathy and ensure they feel valued
Update and maintain the Knowledge Base (KB) and SOPs
Develop support materials to improve self-service options
Work closely with the team to enhance customer experience
Contribute to a clear delegation model for handling inquiries

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