Customer Support Representative (Dental)

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Requirements:

• Previous experience in customer service, preferably in a dental setting.
• Knowledge of dental procedures, terminology, and insurance processes.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in using customer service software and office applications.
• System Requirements: At least 15mbps for main internet and at least 10mbps for backup, a desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup, a webcam, a noise-canceling USB headset, a quiet dedicated home office, and a smartphone.

Responsibilities:

• Engage with customers in a friendly and professional manner to address their questions and concerns.
• Provide information about dental services, procedures, and any related inquiries.
• Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff.
• Assist clients with insurance-related inquiries, verifying coverage, and facilitating payment processing.
• Address and resolve customer issues promptly and effectively to ensure customer satisfaction.
• Develop and maintain a comprehensive understanding of dental products, services, and procedures.
• Maintain accurate and up-to-date customer records in the database.
• Document customer interactions, issues, and resolutions for continuous improvement.
• Work closely with dental professionals and administrative staff for a seamless service experience.
• Actively participate in team meetings and training sessions.