Lead and mentor a team of MM and Enterprise Customer Success Managers (CSMs).
Establish clear KPIs, target account health metrics, and growth objectives for your team.
Accountable for driving Net Retention Rate (NRR), reducing logo churn, and identifying expansion opportunities alongside the Sales/Account Executive team.
Collaborate with Sales leaders, Product Managers, and Support leaders to ensure a seamless customer journey.
Leverage data and analytics to track team performance, customer health, and engagement strategies.
Develop and refine CSM playbooks for onboarding, account reviews, risk mitigation, and expansion.
Partner closely with Product and Engineering teams to voice the unique workflow needs of large automotive repair operations.
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About Shopmonkey
Shopmonkey builds the leading cloud-based software for auto repair shops. You can help transform a $500B industry by empowering mechanics with modern tools. Our platform streamlines everything from invoicing to customer communication. We serve over 7,000 auto shops across the U.S. and Canada. This includes quick lube, tire, heavy-duty repair, and even motorcycle shops. We've raised $110M, including a $75M Series C, to drive this innovation. Forbes has recognized us as one of America's Best Startup Employers multiple times. Join us to shape the future of automotive care.
How We Work
We foster a remote-first culture, enabling our engineering teams to collaborate globally. Our environment balances flexibility with team needs, ensuring clear communication and strong async habits. We value individuals who are hungry, humble, and smart. This creates a positive and supportive atmosphere where employees feel valued. You will experience a welcoming space where work/life balance and flexible scheduling are promoted.
Engineering at Shopmonkey
You will build on a robust and modern tech stack using TypeScript across our monorepos. Our platform leverages React, Node.js, Next.js, Redux, and Redis for application development. Data is managed with CockroachDB and ClickHouse, while Synadia NATS handles messaging. We deploy on GCP and use OpenTelemetry and Prometheus for comprehensive observability. As a Senior ML Engineer, you will pioneer ML modeling, data pipelines, MLOps, and agentic AI systems. You will ship production-ready ML models across various problem spaces. We invite you to contribute to training infrastructure and CI/CD pipelines for ML workflows. Our focus is on impactful, data-driven solutions for auto shop needs.
Why Join Us
Impact a $500B industry by modernizing auto repair shops.
Work in a remote-first environment with global engineering teams.
Contribute to a platform trusted by over 7,000 auto shops.
Build with a modern tech stack including TypeScript, React, and GCP.
Join a Forbes-recognized Best Startup Employer for multiple years.
Benefits & Perks
Medical, dental, vision, and life insurance benefits on day one
Short-term and long-term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off
Matching donations for approved charitable organizations