Shopmonkey

👥 101-250💰 $75,000,000 Series C over 3 years agoAutomotive SaaS Information Technology Cloud Management Software💼 Private Company

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Shopmonkey is a company focused on providing innovative solutions in the retail or e-commerce space, currently seeking a VP of Product Management to lead product strategy and development.

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Jobs at this company:

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🔥 Manager, Customer Support

Posted about 18 hours ago

🧭 Full-Time

💸 90000.0 - 95000.0 USD per year

🔍 Auto-repair shop software

🔧 Requirements

5+ years of experience supervising a contact center or similar role.
Demonstrated effective leadership and people management skills.
Well-versed in contact center-specific Workforce Management concepts.
Ability to prioritize and work independently and as part of a team.
Strong organizational and time management skills.
Proven ability to motivate teams for best-in-class customer service.
Outstanding verbal and written communication skills.
Proficiency with statistical reporting tools, especially MS Excel.
Strong analytical and mathematical skills.

💡 Responsibilities

Monitor Shops contacts to ensure quality standards are met.
Manage call and chat volume through reporting and analysis.
Oversee daily operations of the contact center.
Monitor and manage Chat and Call Queues.
Manage team schedules and support quality assurance.
Support technology implementation impacting the contact center.
Generate daily KPI reports for team performance.

Posted about 18 hours ago

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🔥 Implementation Manager - Mexico

Posted 2 days ago

📍 Mexico

🧭 Contract

🔍 Automotive industry

🔧 Requirements

Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience.
Have a clear, professional, friendly and informative communication style.
Fluent in both English and Spanish.
Enjoy creative problem solving and taking on new challenges.
Have exceptional project management skills with a proven ability to multi-task.
Are self-directed learners and highly motivated to succeed.
Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity.
Adapt quickly to changing priorities and evolving customer needs.
Have a related education background (Bachelor’s degree preferred).
Are familiar with a SaaS business models and tools.
Have a true appreciation for cars and/or are familiar with the automotive industry.

💡 Responsibilities

Serve as the main point of contact during a customer’s implementation process.
Deliver top tier customer service and support across all product areas.
Assist in training customers to ensure the successful beginning of a new customer journey.
Coordinate deliverables with various internal departments.
Communicate thoughtful, customized solutions that help customers move forward and grow their business.
Learn all about the Shopmonkey product suite and automotive industry.

Project ManagementCustomer serviceSaaS

Posted 2 days ago

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🔥 Manager, Customer Support - Mexico

Posted 2 days ago

📍 Mexico

🧭 Contract

🔍 Auto repair software

🔧 Requirements

5+ years of experience supervising a contact center or similar role.
Demonstrated effective leadership and people management skills.
Proficiency in contact center-specific Workforce Management concepts and tools.
Ability to prioritize work independently and as part of a team.
Strong organizational and time management skills.
Creative problem-solving skills and ability to motivate teams.
Outstanding verbal and written communication skills.
Experience with Google applications, statistical reporting (MS Excel), and Workforce Management Software.

💡 Responsibilities

Monitor Shops contacts to ensure high-quality interactions and provide feedback.
Manage call and chat volume using online reporting and analysis.
Oversee daily operations of the contact center and manage employee performance.
Monitor and manage chat and call queues.
Support quality assurance programs and technology implementation projects.
Generate daily KPI reports and performance dashboards for the team.

LeadershipData AnalysisQuality AssuranceTeam managementCustomer support

Posted 2 days ago

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🔥 Customer Success Manager, SMB - Mexico

Posted 20 days ago

📍 Mexico

🔍 Automotive industry

🔧 Requirements

Fluency in English and Spanish.
1-3 years of experience in a customer success or client-facing role, ideally in SaaS.
Strong interpersonal and communication skills (both written and verbal).
Experience with customer success and CRM tools (e.g., Salesforce, Vitally, Gainsight).
Customer-centric mindset with a passion for helping clients achieve their goals.
Strong time management and organizational skills.

💡 Responsibilities

Develop and maintain relationships with assigned customers, including corporate accounts, franchises, and individual users.
Conduct regular check-ins to ensure customers maintain high Net Promoter Scores (NPS) and are fully engaged with the platform.
Assist with customer education to ensure a seamless transition from onboarding to customer success.
Manage accounts by driving upsells, cross-sells, and successful renewals.
Track and report on key customer success metrics, including engagement levels, product adoption, NPS, and renewal rates.

Fluency in EnglishCRMCustomer SuccessSaaS

Posted 20 days ago

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🔥 Your Dream Job

Posted 4 months ago

📍 California

🧭 Full-Time

🔍 Auto-repair software

🔧 Requirements

Demonstrate alignment with Shopmonkey's mission.
No specific skills or experiences mentioned, open to various backgrounds.

💡 Responsibilities

Help auto-repair shops to consolidate tools.
Streamline operations onto a simple, easy-to-use platform.

Leadership

Posted 4 months ago

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