Apply📍 United States
🧭 Full-Time
💸 19.0 - 21.0 USD per hour
🔍 Software Development
- 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and experiencing new and different challenges everyday
- Are self-directed learners and highly motivated
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs
- Learn all about the Shopmonkey product suite and automotive industry
- Use a relationship-based approach, deliver best-in-class service to our shops
- Thoroughly and efficiently gather Shop information, access and fulfill shop needs, educate the shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
- Respond to shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated shop concerns
- Effectively manage workload, maintain assigned schedule, and attendance standards.
- Professionally handle incoming requests from shops and ensure that issues are resolved both promptly and thoroughly.
- Utilize tools and resources on every email, call or chat to make appropriate recommendations to shops
- Maintain a balance between company policy and shop benefit in decision making
- Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
- Analyze and report trends from shops feedback, to determine needed process improvements
- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the shops experience
Communication SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingActive listeningClient relationship managementRelationship managementTechnical supportCRM
Posted 1 day ago
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