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QuickBooks Support Specialist
Posted 20 days agoViewed
💎 Seniority level: Junior, 1-3 years
💸 Salary: 65000.0 - 70000.0 USD per year
🔍 Industry: Software Development
🏢 Company: Shopmonkey👥 101-250💰 $75,000,000 Series C over 3 years agoAutomotiveSaaSInformation TechnologyCloud ManagementSoftware
🗣️ Languages: English
⏳ Experience: 1-3 years
Requirements:
- QB Pro Certification (QuickBooks Online ProAdvisor)
- 1-3 years of experience with QuickBooks preferred
- Strong computer skills and ability to learn company products, techniques, and processes quickly in a training environment and have the ability to transfer learning to the work environment
- Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis
- Work with the Customer Support Leadership to successfully address escalated concerns
- Respond to complaints and service-related inquiries professionally and compassionately.
- Excellent analytical skills, ability to determine from a complex set of variables on how to resolve issues
- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the Shops experience
Responsibilities:
- Use your knowledge of both Shopmonkey and Quickbooks to help streamline accounting processes.
- Assist customers with connecting and configuring Quickbooks to work with Shopmonkey along with questions regarding tax, payroll, invoices, and other financial areas relating to QuickBooks
- Be a subject matter expert and escalation point for all Quickbooks related issues on the Customer Support team.
- Demonstrate project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
- Use the voices of customer reports from multiple channels to identify and categorize customer issues
- Provide follow-through and closed-loop feedback on problems/ opportunities that have been prioritized to be addressed
- Proactively identify opportunities for change that will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
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