Implementation Manager - Mexico

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Requirements:

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience.
• Have a clear, professional, friendly and informative communication style.
• Fluent in both English and Spanish.
• Enjoy creative problem solving and taking on new challenges.
• Have exceptional project management skills with a proven ability to multi-task.
• Are self-directed learners and highly motivated to succeed.
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity.
• Adapt quickly to changing priorities and evolving customer needs.
• Have a related education background (Bachelor’s degree preferred).
• Are familiar with a SaaS business models and tools.
• Have a true appreciation for cars and/or are familiar with the automotive industry.

Responsibilities:

• Serve as the main point of contact during a customer’s implementation process.
• Deliver top tier customer service and support across all product areas.
• Assist in training customers to ensure the successful beginning of a new customer journey.
• Coordinate deliverables with various internal departments.
• Communicate thoughtful, customized solutions that help customers move forward and grow their business.
• Learn all about the Shopmonkey product suite and automotive industry.