Customer Support Representative

Posted 4 days agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: Costa Rica

🔍 Industry: Human Resources

⏳ Experience: 2+ years

🪄 Skills: HR ManagementAdministrative ManagementProblem SolvingMicrosoft OfficeAttention to detailOrganizational skillsWritten communicationComplianceExcellent communication skillsAdaptabilityVerbal communicationTroubleshootingActive listeningData entryComputer skillsTechnical supportCRMCustomer supportEnglish communication

Requirements:

At least 2 years of experience in Customer support roles, experience in HR would be beneficial
Knowledge of customer service principles and practices
Knowledge of relevant computer applications and basic web functions

Responsibilities:

Deal directly with users either by telephone and email
Handle and resolve user questions
Obtain and evaluate all relevant information to handle and resolve user inquiries
Process verification requests and forms
Manage users accounts

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