IT Technician I / II (US Remote)

Experience with Windows and Mac OS troubleshooting. Prior experience in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Resolve workstation operating system issues. Resolve printer issues. Resolve standard business application issues. Resolve line-of-business application issues with vendor assistance if needed. Perform basic networking troubleshooting for desktop connectivity. Answer incoming Quick Fix calls from clients. Participate in an on-call rotation for after-hours and weekend support.