Customer Support Representative (CO)

Solid written and spoken English 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution Commitment to a 40-hour workweek, beginning at 12:00pm Colombia Standard Time Genuine enthusiasm for delivering unparalleled customer service An independent spirit thriving in a remote, dynamic setting Sharp analytical and critical thinking abilities Adaptability, coupled with a receptivity to feedback Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements Leverage knowledge base to efficiently address common customer queries Identify and escalate technical issues, prioritizing customer satisfaction Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed