Customer Support Representative (AR)
Company:Motion
Location:Argentina, Argentina Standard Time
Languages:English
Seniority level:Entry, 2 years
Experience:2 years
Skills:
JiraCommunication SkillsAnalytical SkillsCustomer serviceEnglish communicationTroubleshootingCustomer support
Requirements:
Solid written and spoken English 2 years of customer support experience or a degree from a top-tier institution Commitment to a 40-hour workweek, beginning at 2:00pm Argentina Standard Time Independent spirit thriving in a remote, dynamic setting Sharp analytical and critical thinking abilities Adaptability, coupled with receptivity to feedback Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
Responsibilities:
Address customer inquiries within Customer Support channels, ensuring adherence to service-level agreements Leverage knowledge base to efficiently address common customer queries Identify and escalate technical issues, prioritizing customer satisfaction Contribute to refining customer operations to uplift support offerings and bolster customer retention and revenue Act as a bridge between customers and product/engineering teams, channeling feedback for customer-centric updates
