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Support Specialist

Posted about 1 month agoInactiveViewed

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📍 Location: United States, US time zone, NOT STATED

💸 Salary: 65000.0 - 70000.0 USD per year

🔍 Industry: Photography software

🏢 Company: Capture One👥 101-250Information TechnologySoftwarePhoto Editing

🗣️ Languages: English

🪄 Skills: Image ProcessingCustomer serviceFluency in EnglishTroubleshootingTechnical support

Requirements:
  • Passion for photography and customer support.
  • Understanding of professional photography workflows and ideally expert in Capture One.
  • Excellent communication and interpersonal skills.
  • Self-motivation and independence to solve problems.
  • Fluency in English; knowledge of an additional language is a plus.
  • Flexibility to travel during the year.
Responsibilities:
  • Serve as a key contact for users, resolving issues through various channels.
  • Read, assess, and troubleshoot user issues via Zendesk tickets.
  • Identify product bugs and create reports for R&D.
  • Provide VIP support via live chat.
  • Enhance support workflows and create help articles based on user feedback.
  • Participate in meetings to improve issue resolution quality.
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