Helpdesk Specialist (Remote, night shifts only)
Company:
Location:Worldwide, CET
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Cloud ComputingCustomer serviceComplianceScriptingTroubleshootingTechnical support
Requirements:
- 1+ year of experience in IT support, helpdesk, or system administration.
- Windows & MacOS support.
- Basic networking (DNS, DHCP, VPN, routing principles).
- Account management in Active Directory, GSuite, Slack.
- Software troubleshooting and installation.
- Experience with remote desktop solutions and cloud services.
- Security awareness: Understanding of compliance and endpoint security tools.
- Strong problem-solving skills with a customer-first mindset.
- Ability to work independently and manage incidents proactively.
Responsibilities:
- User onboarding and offboarding, including IT resource provisioning and deactivation.
- Issuing, collecting, and managing IT equipment remotely.
- Assisting with software installation, reinstallation, and removal.
- Troubleshooting account-related issues (email, Slack, Active Directory, etc.).
- Supporting authentication and access to external systems and 3rd party services.
- Providing assistance with launching and configuring end-user applications.
- Assisting the security team with compliance-related tasks.
- Supporting system updates and endpoint protection & management systems.
- Managing access and user support for cloud services.
