Member Experience Specialist - The Philippines
C
Carda HealthHealthcare
PhilippinesContractEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–3 years
- Required Skills
- SalesforceCommunication SkillsCustomer serviceAttention to detailOrganizational skillsEmpathyTroubleshooting
Requirements
- 1–3 years of experience in healthcare support, customer success, or another patient-facing role (Telehealth experience preferred).
- Strong communication skills, with an ability to connect effectively with older adult populations (65+).
- Comfortable with technology and able to quickly learn new software (experience with Salesforce, EHR, or CRM systems are a plus).
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Empathetic, patient-focused, and passionate about improving healthcare access and outcomes.
- Sales or Retention Experience (Nice to have).
- Objection Handling Skills (Nice to have).
- Experience with Older Adult Populations (65+) (Nice to have).
- Motivational Communication (Nice to have).
- Problem-Solving Mindset (Nice to have).
- Healthcare or Insurance Knowledge (Nice to have).
- Confidentiality and understanding of HIPAA (Nice to have).
Responsibilities
- Welcome new patients and confirm delivery of care packages and equipment.
- Facilitate initial telehealth visits and conduct care package walkthroughs.
- Guide patients through device setup and navigation of the Carda Health app.
- Provide clear instructions and ongoing support for technology and program participation.
- Manage check-in and check-out processes for telehealth appointments.
- Coordinate with providers and internal teams for smooth appointment flow and follow-up.
- Answer patient questions and resolve issues with empathy and efficiency.
- Keep patients engaged, motivated, and informed throughout their care journey.
- Accurately document all patient interactions in Salesforce and related systems.
- Track care package deliveries, referrals, and enrollment statuses.
- Collaborate with clinical, growth, and operations teams to address patient needs and improve workflows.
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