Client Experience Specialist

Minimum of 5 years of experience in a client-facing role or client experience management. Experience supervising others in a virtual setting. Strong comprehension of client service practices. Technical aptitude and ability to rapidly learn new software and platforms. Strong stakeholder management experience. In-depth comprehension of Outsourced Doers and The Doers Way product offerings. Well-developed interpersonal skills. Highly organized with the ability to multitask, prioritize, and manage time effectively. Highly developed written and verbal communication skills. Technical skills in CRM platforms, Helpscout Mail, Slack, Asana, Zoom, and Google Suite. Ability to adapt and respond to different situations. Handle complaints and provide appropriate solutions for resolution within 1 business day. Strong stakeholder management skills.

Handle escalations with the goal of resolving within KPI and providing troubleshooting support. Manage the day-to-day performance of the Client Experience Specialist Team. Review procedures and client experience pathways for improvements. Automate or Outsource Tasks by handing them to admin teams. Manage Net Promoter Score (NPS) surveys and response processes.