Customer Experience Specialist

Posted about 1 month agoViewed

View full description

💎 Seniority level: Entry

📍 Location: United States

💸 Salary: 45000.0 - 60000.0 USD per year

🔍 Industry: Health and wellness

🏢 Company: Blueprint👥 11-50💰 $12,600,000 Series A over 1 year agoMental Health Therapeutics mHealth SaaS Health Care

🗣️ Languages: English

🪄 Skills: ShopifyCustomer serviceCustomer support

Requirements:

Excellent communication skills, both written and verbal.
Ability to keep up with a fast-paced startup environment.
Strong problem-solving abilities and a customer-centric mindset.
Ability to adapt in a fast-paced and dynamic work environment.
Passion for health, wellness, and Blueprint's mission.

Responsibilities:

Respond promptly to customer inquiries via email, chat, and phone.
Provide assistance and guidance on products and services.
Investigate and resolve customer issues proactively.
Collaborate with teams to address complex concerns.
Develop a deep understanding of products and values.
Engage in community discussions and build relationships.
Collect customer feedback for improvement efforts.

Apply

Related Jobs

Apply

🔥 Customer Experience Specialist

Posted 1 day ago

📍 United States

🔍 SaaS

🏢 Company: CourseStorm👥 11-50💰 $1,891,869 Series C almost 2 years agoEducation EdTech E-Learning Information Technology Software

🔧 Requirements

2+ years experience in roles primarily focused on onboarding, training, or customer education in SaaS organizations.
Demonstrable experience using a variety of teaching approaches and modifying your approach for a range of learning styles.
Experience building fruitful relationships with SaaS customers.
Experience with CRMs like HubSpot, Salesforce, or similar.
Enthusiastic about teaching and interacting with customers frequently.
Comfortable managing multiple projects simultaneously.
An excellent communicator (verbal, written, and in-person or on Zoom).
Skilled at interdepartmental collaboration, with a “we all win together” mindset.
Able to work independently and reach out for help when needed.
Skilled at self-reflection and extracting the lessons from outcomes.
Invested in your personal and professional growth, including personal responsibility and accountability .

💡 Responsibilities

Teach new customers how to use our platform using both 1:1 and 1:many teaching approaches.
Use a variety of methods to engage with our mid-level ICP customers throughout their lifecycle.
Advocate for them by gleaning and sharing their feedback in our established feedback system.
Use curiosity, empathy, and a keen eye to identify, describe, and hand off expansion revenue opportunities.
Report on onboarding and satisfaction metrics and engage in debriefs and postmortems to analyze the outcomes of your work, extract learnings, and iterate.
Remain flexible in changing conditions and utilize reliable organization systems to keep track of activities, meetings, communications, and due dates.
Seek help when needed to ensure successful completion.
Engage regularly in professional development activities selected in collaboration with management and in alignment with company needs and your interests.
Participate in regular team, cross-departmental, and project meetings, and share customer feedback and insights with management and peers.
Raise questions, contribute ideas, and engage in our company-wide growth initiatives.
Lean into collaboration, lend a helping hand, and be a part of our group's success.

Project ManagementCommunication SkillsCustomer serviceOrganizational skillsAccount ManagementTrainingActive listeningRelationship managementCRMCustomer supportCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Customer Experience Specialist

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 51000.0 - 57000.0 USD per year

🔍 Customer Service

🏢 Company: Storyblocks

🔧 Requirements

1-2 years of customer service experience, including direct experience with chat, email, and phone communication channels.
Experience working with admin-like platforms, including processing refunds, making changes, and using billing platforms.
A passion for delivering exceptional customer service through active listening, rapport building, and timely communication
Ability to think critically and problem-solve quickly, as well as be comfortable adapting to new experiences and change
Ability to consistently deliver high-quality written and interpersonal communication
Excellent record of organization and time-management in a dynamic environment
Possess a positive, self-starter attitude that performs well without direct supervision
Comfortable working in team-driven environment

💡 Responsibilities

Be the customer-facing voice of Storyblocks to both current and prospective customers over phone, email and chat platforms
Assist our customers with billing, technical and general support inquiries in an effective professional and relatable manner
Investigate, diagnose, troubleshoot, solve, and report out on issues flagged by customers
Translate customer feedback into shareable data with the team and department at regular meetings
Actively participate in our team and company culture

Adobe After EffectsCustomer serviceTechnical support

Posted about 1 month ago

Apply

🔥 Seasonal Customer Experience Specialist

Posted 3 months ago

📍 Arizona, California, Colorado, Illinois, Massachusetts, Texas, North Carolina, New York, Washington

🧭 Full-Time

💸 18.0 - 20.0 USD per hour

🔍 Education

🔧 Requirements

1-2 years experience in a customer service role preferred.
Comfortable learning new technologies and familiar with basic office tech (Slack, Google Suite, CRMs).
Excellent attention to detail, with a professional and warm customer presence.
Spanish speakers are a plus, but not required.

💡 Responsibilities

Act as the voice of Galileo, conveying the camper experience to families and clients.
Respond to high volumes of inquiries via email and phone while ensuring excellent customer service.
Serve as the main point of contact for guardians and staff, resolving inquiries and concerns.
Leverage tools like Salesforce and Google Suite for managing customer accounts.
Assist with reviewing and awarding scholarship applications.

SalesforceCustomer serviceAttention to detailCRM

Posted 3 months ago

Apply

🔥 Customer Experience Specialist - Voice, Remote

Posted 4 months ago

📍 United States

🔍 Debt collection

🔧 Requirements

NOT STATED

💡 Responsibilities

Support overdue consumers through debt collections.
Utilize machine learning and AI to personalize the collections journey.
Champion positive customer experiences.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 4 months ago

Apply