Customer Experience Specialist (Fixed-Term)

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💎 Seniority level: Junior, 1 to 3 years

📍 Location: Missoula, Bozeman, or remote from Montana

💸 Salary: 43680.0 - 47840.0 USD per year

🔍 Industry: Customer Service

🏢 Company: onX

🗣️ Languages: English

⏳ Experience: 1 to 3 years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationActive listeningTechnical supportCustomer support

Requirements:

One (1) to three (3) years of experience in a customer service or related position
Exceptional interpersonal skills; ability to be the customer’s advocate
Experience working in a fast-paced environment
Ability to problem-solve and think on your feet
Ability to maintain a flexible schedule during hunting seasons, including scheduled coverage on Saturday or Sunday
Organized, detail-oriented, and a skilled multi-tasker.
Motivated and positive attitude
A shared passion for and ability to demonstrate onX’s Company Values.

Responsibilities:

Serve as the main point of contact for onX customers via phone, email, sms, or live chat
Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices
Solve complex customer issues by using the toolset provided
Play a vital role in product development by documenting and sharing end-user suggestions and issues
Maintain a high satisfaction rating while always acting in the customer's best interest
Advocate for comprehensive solutions to customer-facing problems
Upsell our product when beneficial to the customer; incentive pay eligible

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