- Serve as the main point of contact for onX customers via phone, email, SMS or live chat.
- Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices.
- Solve complex customer issues by using the toolset provided.
- Play a vital role in product development by documenting and sharing end-user suggestions and issues.
- Maintain a high satisfaction rating while always acting in the customer's best interest.
- Advocate for comprehensive solutions to customer-facing problems.
- Upsell our product when beneficial to the customer; incentive pay eligible.