Senior Customer Success Manager

Posted 4 months agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: US & Canada, Pacific Time Zone (PT), NOT STATED

🔍 Industry: Cybersecurity

🏢 Company: Nightfall AI

⏳ Experience: 5+ years

🪄 Skills: CybersecurityData AnalysisMachine LearningAccount ManagementRelationship managementTechnical supportCustomer SuccessSaaS

Requirements:

5+ years of consulting, account management, customer success, or sales experience, working with enterprise customers in SaaS startup settings.
Proven track record of managing enterprise clients.
Prioritize customer experience with a focus on happiness and retention.
Ability to understand customers’ business goals and anticipate future needs.
Team player with a high level of integrity and flexibility.
Capacity to develop relationships and optimize enterprise customer accounts.
Strong business acumen and interest in machine learning & information security.
Aptitude for communicating technical concepts across varying technical abilities.
Resourceful in finding solutions.

Responsibilities:

Manage customer success and ensure customers realize the full value of the Nightfall platform.
Develop and deliver a roadmap to success, advising customers to reach business goals.
Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness.
Collaborate cross-functionally to drive expansion revenue and manage renewals.
Engage with business leaders to identify upsell opportunities.
Communicate enhancement opportunities & product feedback across various teams.
Become an expert on the Nightfall platform and integrations.

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