Senior Customer Success Manager

5+ years of consulting, account management, customer success, or sales experience, working with enterprise customers in SaaS startup settings. Proven track record of managing enterprise clients. Prioritize customer experience with a focus on happiness and retention. Ability to understand customers’ business goals and anticipate future needs. Team player with a high level of integrity and flexibility. Capacity to develop relationships and optimize enterprise customer accounts. Strong business acumen and interest in machine learning & information security. Aptitude for communicating technical concepts across varying technical abilities. Resourceful in finding solutions.

Manage customer success and ensure customers realize the full value of the Nightfall platform. Develop and deliver a roadmap to success, advising customers to reach business goals. Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness. Collaborate cross-functionally to drive expansion revenue and manage renewals. Engage with business leaders to identify upsell opportunities. Communicate enhancement opportunities & product feedback across various teams. Become an expert on the Nightfall platform and integrations.