Technical Support Representative, Tier 1 (Japan, Remote)

Bachelor’s degree or applicant with experience working in a customer support role. Fluent spoken/written English and Japanese. Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. Excellent computer skills and knowledge of one or more Operating Systems (Windows, Mac, Linux). A good understanding of Microsoft Office products. Excellent planning and organizational skills. Ability to work with sensitive and confidential material and possess excellent judgment.

Proactively support the Turnitin product line primarily via email, and occasionally through phone and live chat. Ensure problem resolution, system access, and optimal system performance. Coordinate closely with Engineering and Product Management on product issues and releases. Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line. Support other strategic initiatives as needed.