Technical Support Representative, Tier 1 (Japan, Remote)
Company:
Location:Japan
Languages:English, Japanese
Seniority level:Entry
Skills:
Microsoft OfficeLinuxTechnical supportCustomer support
Requirements:
- Bachelor’s degree or experience in a customer support role.
- Fluent spoken and written English and Japanese required.
- Ability to work in a fast-paced environment and manage multiple projects.
- Excellent computer skills and knowledge of Windows, Mac, or Linux.
- Good understanding of Microsoft Office products.
- Ability to work with sensitive and confidential material.
Responsibilities:
- Proactively support the Turnitin product line via primarily email, ensuring problem resolution and optimal system performance.
- Coordinate closely with Engineering and Product Management on product issues.
- Develop positive relationships with customers.
- Assist in translation and updating of technical documentation.
- Support other strategic initiatives as needed.
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