Systems and Support Operations Manager (Philippines, Remote)

2+ years experience as an Administrator of Zendesk. Experience with integration, connector apps, and APIs. Proficiency in troubleshooting technical issues. Strong understanding of change management processes. Effective data analytics skills, familiar with Zendesk Explore and Excel/Google Sheets. Excellent written and verbal communication skills.

Maintenance and optimisation of Turnitin’s Zendesk instance. Review Triggers, Automations, Views and Macros for updates and necessary retirements. Build workflows capturing relevant analytics for process improvement and agent performance. Provide support for Zendesk end users within the organization. Collaborate with the Systems, Engineering, and Go to Market Teams. Design and maintain technical monitoring reports and dashboards for visibility.