Bot Build and Support Specialist (Account Management)

UI/UX design background with a good eye for layouts, user flows, and aesthetics. Web Development (WordPress, drag-and-drop builders, or basic coding exposure). Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms). Bot Development (experience building or managing bots on chatbot/conversational AI platforms). Front-end QA Testing (UI testing, cross-browser testing, responsive testing). Detail-oriented, adaptable, and comfortable learning new technology. Enthusiastic about AI, no-code platforms, and automation. Strong problem-solving and communication skills. Ability to work independently and collaborate with leadership and clients. Video Editing skills is an advantage.

Collaborate with the CPO to support bot-building initiatives. Assist clients with bot management. Set up, edit, and test engagement agents. Load content, check functionality, and perform simple updates. Identify and flag technical issues for escalation. Apply basic design skills for light image editing, layout adjustments, and content formatting. Ensure bots provide a smooth and user-friendly experience. Generate AI agent videos using internal tools/software. Adapt quickly to new tools and processes. Conduct front-end quality assurance testing. Review and validate UI components, interactions, and visual elements. Identify UX issues related to user flow, navigation, readability, and accessibility. Test animations, buttons, links, images, and embedded media for functional accuracy. Document bugs, usability issues, and visual inconsistencies. Perform cross-browser and responsiveness checks. Serve as the primary point of contact for assigned client accounts. Translate client business goals into effective chatbot strategies. Manage client communication, expectations, timelines, and deliverables. Conduct discovery calls, requirements gathering, and solution walkthroughs. Oversee configuration, testing, deployment, and iteration of chatbot solutions. Monitor bot performance and client satisfaction. Coordinate with internal product, engineering, and support teams. Maintain accurate account documentation, specifications, and change requests. Provide client training, documentation, and best-practice guidance. Identify opportunities for upsells, expansions, and renewals. Support troubleshooting, escalation, and post-launch optimization. Contribute client feedback and insights to the product roadmap.