6 years of Experience Experience managing Single Family GSE condominium and co-operative Selling and Servicing Guide requirements, including provisions related to master insurance policies, in a large financial or mortgage organization Prior experience managing mortgage operational or underwriting teams which may include call center and/or inquiry management activities with cross-functional teams in a matrix-managed environment Track record of using data and analytics to drive risk decisions, improve data and records management, design operational workflows, and manage billing and budgetary processes Vendor management, including sourcing, production management, and quality control Adept at managing project plans, resources, and people to ensure successful project completion Prior experience regulatory, governance and quality control experience related to mortgage eligibility and underwriting Prior experience with credit risk, loan quality analysis, operational risk or risk assessment and risk management Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand Strong communication skills, both written and verbal