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Customer Success Manager

Posted 4 months agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: Ukraine, Poland

🔍 Industry: SalesTech and MarTech

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationAccount ManagementCustomer Success

Requirements:
  • Have 2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
  • Have worked with B2B clients.
  • Possess an advanced level of English.
  • Are proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
  • Can work remotely, both independently and as part of a team.
  • Are a self-motivated, positive, and proactive problem solver.
  • Excel at building rapport and collaborating with diverse team members.
  • Embrace a mindset of continuous improvement and growth.
Responsibilities:
  • Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues.
  • Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices.
  • Monitor product usage, offering recommendations to help clients maximize value.
  • Troubleshoot and resolve issues, working closely with our tech team.
  • Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential.
  • Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals.
  • Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS.
  • Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.
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