Graduate Customer Success Manager

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Requirements:

• Customer-facing experience.
• An empathetic individual with a natural drive to help others.
• Passion for technology, particularly infrastructure and Ubuntu.
• Excellent presentation skills.
• Strong organisational skills, ability to structure and update documentation.
• A team player capable of interacting with all departments.

Responsibilities:

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers.
• Onboard new customers and introduce them to our products and support processes.
• Collaborate with Sales and Support in developing and delivering engagement plans.
• Engage with portfolio customers to ensure risk identification.
• Collect customer feedback for product team.