Customer Success Manager (TIME) - DACH (m/f/d)

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Requirements:

• Degree in psychology, business administration, market research or related fields.
• Experience in market research, especially in the TIME industry.
• 3–5 years of experience in supporting and consulting B2B customers.
• Proficient in German and English.
• Hands-on mentality, pragmatism, and proactivity.
• Experience in dynamic, interactive environments.
• Strong communication skills and active listening ability.

Responsibilities:

• Serve as the primary point of contact and advisor for a portfolio of clients.
• Help clients understand and utilize consumer insights to achieve business goals.
• Prepare and conduct workshops to educate customers on market research methods.
• Monitor customer activity and proactively reach out to enhance their usage of Appinio.
• Manage renewals, cross-sells, upsells, and customer subscriptions.
• Identify growth opportunities in collaboration with the sales organization.
• Continuously gather customer feedback and advocate for their needs internally.