Customer Success Specialist

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Requirements:

• Bachelor’s degree.
• Over a decade of experience in project management and account management in marketing or technology consulting.
• Ability to build and maintain strong working relationships with clients.
• Experience collaborating with distributed teams in a remote setting.
• Ability to thrive in a fast-paced, rapidly growing environment.
• Excellent written and spoken English skills.

Responsibilities:

• Engage regularly with Enterprise leaders and sales teams for opportunity alignment.
• Acquire new clients in collaboration with the Sales team.
• Coordinate with the Talent team to secure appropriate resources for projects.
• Manage a diverse team and oversee client project execution.
• Implement strategies for business development and project delivery.
• Manage client expectations and encourage their involvement.
• Cultivate long-term relationships with clients.
• Oversee project management and resource allocation with the Managed Delivery team.
• Prepare financial forecasts and maintain communication with team members.