- Reach out to eligible members to inform them of Thyme Care’s services and ways to support their cancer care journey.
- Build strong, trusting relationships with members through empathy and active listening.
- Explain program benefits to members and caregivers to facilitate enrollment.
- Obtain consent from members and conduct enrollment surveys.
- Identify and escalate any urgent member needs.
- Document member needs and preferences to enable quality care.
- Participate in coaching and development sessions to meet quality and productivity goals.
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